Conditions of purchase

Website Policies for

Welcome to the Website. By visiting the Website and/or placing an order via the Website, you agree to be bound by the following policies, terms and conditions:


I. Confidentiality and Privacy Policy

Plastika Group maintains a very strict policy in terms of privacy protection. Plastika Group guarantees that your personal information will never be disclosed to any third party; with the exception of your credit card company (during the transaction authorisation process) or in the event where required by law.

Plastika Group is committed to ensuring the security of the data it collects and to taking appropriate measures to ensure protection against loss, fraud and unwanted use of said data.


II. Security

All transactions on the Website are processed via a secure server equipped with 128-bit SSL (Secure Sockets Layer) technology to prevent unauthorised access to data during the transfer process between your computer and the server.


Site visitors may rest assured that Plastika Group has taken all necessary measures to ensure adherence to the highest Internet security standards in order to prevent unauthorised third-party access to data throughout the online ordering process.


III. Accuracy of Information

Plastika Group takes all necessary measures to ensure that the information on its Website is accurate. However, it is possible that certain mistakes, display errors, inaccuracies, omissions and other types of errors may appear on occasion.

Product photos appearing on the site may differ slightly from actual products due to differences in colour representations generated by computer monitors. Product photos are provided as indications only.

Plastika Group may not be held responsible for inaccurate or incomplete information found on the site.

Plastika Group does not guarantee the availability of products and/or services presented on the Website, whether upon order or after an order has been placed. Plastika Group may cancel an order at any time or limit the availability of products and services purchased and/or for sale at its own discretion.


IV. Prices Listed on the Site

Prices on the site are in Canadian dollars and all orders are invoiced in Canadian dollars. If you reside in a country other than Canada, an exchange rate towards the local currency of that country will be applied automatically by your credit card company.

Québec residents must add GST and QST to the prices listed on the site while all other Canadian residents must add GST to the prices indicated on the site. People residing outside of Canada are not required to add any taxes to the prices listed on the site.

Prices displayed on the site are subject to change without notice.


V. Payment

When placing an order, you agree to pay the total amount of your order (price of products, shipping costs and applicable taxes) as indicated on the site at the time of the order. You also agree to honour your contract with your financial institution (credit card issuer).


VI. Delivery

Shipping costs are assumed entirely by the purchasing party. The purchaser is also responsible for any and all customs charges applicable on deliveries outside of Canada.

All shipments are made via Canada Post, courier services or other carrier, and must be delivered to a postal address (street address); post office boxes are not accepted.

Depending on product availability, an order will be prepared for delivery in less than 15 working days. Plastika Group will not be held responsible for delivery delays caused by the shipping supplier (Canada Post).


VII. Claim for Transport Breakage


The original purchaser and the installers must inspect all goods immediately upon receipt, note any damages on the freight carrier’s waybill and notify the carrier immediately. It is the customer’s responsibility to file a claim (non-compliant merchandise, breakage or error in quantities) in writing within 5 days of receipt.


VIII. Storage and Handling


Plastika Group products should be handled with care to avoid damage. They should be stored flat in a place where there is no excessive heat to avoid distortion or warping. It is preferable to acclimate cladding products 12 hours prior to installation. Please see the installation guide for more information.


IX. Warrantee and Refund

If you are not 100% satisfied with the product we delivered, we will refund the purchase price of the product if the request is made 10 days of less after the delivery. Restocking fees up to 25% may apply. Shipping fees are assumed entirely by the purchasing party including the fees to return the product to Plastika Group.


NO return shall be accepted and NO credit shall be issued on: custom-made non-standard products, on all custom colour painted products and on products modified by the customer (i.e. painting, nail/screw holes, etc.)


X. Limited Liability

In all cases, the height of Plastika Group’s liability resulting from the purchase and/or use of its products and/or services is limited to a refund of the purchase price.


XI. Intellectual Property and Authorised Use of the Site 

The Website is made available for personal use and legal purposes only.

All content on the Website (text, logos, buttons, images, photos, icons, videos, audio clips, software, applications) are the exclusive property of Plastika Group, its suppliers and other entities from which Plastika Group has obtained appropriate usage rights. All content is protected by Canadian and international copyright and intellectual property laws. As such, reproduction, in whole or in part, is strictly forbidden without expressed written consent from Plastika Group.


XII. External Websites

As a complement to the information included on its site, Plastika Group may provide links to other Websites. These sites are completely independent and are not associated with Plastika Group in any way. As such, Plastika Group may not be held responsible for other sites, their activities or their policies. If you choose to visit these sites and/or conduct business with the owners of said sites, you do so at your own risk. Plastika Group may not be held liable for any disputes resulting from the use of external sites.


XIII. Changes to Existing Policies

Plastika Group may, at any time and at its own discretion, make changes to these policies without notice. These policies may not be modified by anyone other than Plastika Group.


XIV. Applicable Laws and Dispute Resolution

These policies are governed by the laws in the Province of Québec, Canada, and by the applicable federal laws in Canada. Any disputes between the user and Plastika Group will be submitted before competent Québec jurisdiction, in the district of Salaberry-de-Valleyfield, Québec, Canada. All competencies provided and decisions rendered by the courts in matters relating to dispute resolution are exclusive and final.